Frequently Asked Questions
Fueling your performance with answers to your most common questions.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the continental US. Expedited shipping options are available at checkout for those who need their fuel sooner.
What is your return policy for nutrition products?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, please contact our customer service team to initiate a return or exchange.
Do GU Energy products have an expiration date?
Yes, all our products have a 'Best By' date printed on the packaging. For optimal taste and performance, we recommend consuming them before this date.
Are GU Energy Gels vegan and gluten-free?
Most of our GU Energy Gels and Roctane Energy Gels are vegan-friendly and gluten-free. Please check the specific product pages for detailed allergen information.
Can I track my order after it has been placed?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay for a secure checkout experience.